Privacy Policy

This Privacy Policy outlines how Towlix (https://towlix.store), owned by UnicornKart LLC (United States) and operated in India by Unicornkart, collects, uses, protects, and handles your personal information when you browse our site or purchase from us.

1. Information We Collect

When you visit or make a purchase on Towlix, we collect necessary customer details to fulfill your orders:

• Contact & Shipping Details: Your full name, delivery address, billing address, email address, and contact phone number.
• Payment Details: Transaction identifiers, payment mode, and confirmation statuses handled through trusted, secure payment aggregators. We never store sensitive debit/credit card numbers or CVVs on our servers.
• Device & Usage Information: IP address, browser type, operating system, and interaction data collected through standard operational cookies.

2. How We Use Your Information

We use your personal data strictly for transparent operational needs:

• Processing, packaging, and dispatching your product orders.
• Sending automated order receipts, shipment dispatch alerts, and live tracking notifications.
• Providing responsive customer support and handling return or replacement requests.
• Preventing unauthorized transactions, fraud, or misuse of our services.
• Continuously improving our product offerings, website speed, and browsing experience.

3. Information Sharing & Third Parties

We respect your privacy and never sell, rent, or lease your personal information to third parties. We share details solely with authorized partners needed to run our operations:

• Logistics Partners: Established courier networks (Bluedart, Delhivery, XpressBees, Ekart, Shadowfax) to deliver packages directly to your doorstep.
• Payment Gateways: Certified PCI-DSS compliant payment processors to verify and complete payments securely.
• Statutory Authorities: When required by applicable Indian or international law, subpoena, or official judicial order.

4. Cookies & Data Security

Our website uses essential cookies to manage your shopping bag and maintain site preferences. We maintain rigorous administrative and technical safeguards, including 256-bit SSL encryption across https://towlix.store, ensuring all transactions and submissions remain confidential.

5. Your Rights & Access

You have the right to request access to the personal data we maintain about you, update incorrect details, or request account deletion. For any privacy queries or requests, please reach out to us at contact-us@towlix.store.