Refund Policy

At Towlix (https://towlix.store), we take immense pride in the craft and detailing performance of our drying towels. We want you to be 100% satisfied with your purchase. Please review our comprehensive return and refund guidelines below.

1. Return & Replacement Window

We offer a 5-Day Return & Exchange Window starting from the calendar date your order is successfully delivered. If you receive a damaged, defective, or incorrect towel, you can request an exchange or full refund within 5 days.

2. Eligibility Criteria for Returns

To qualify for a valid return or replacement:

• The product must be unused, unwashed, and in the exact condition received.
• All original packaging, tags, care labels, and included accessories must be intact.
• Proof of purchase (Order ID or Order Confirmation Email) must be provided with your request.

3. Simple Return Process Step-by-Step

1. Email our customer care team at contact-us@towlix.store specifying your Order ID and the reason for the return or exchange.
2. Include 1 to 2 clear photos or a short video demonstrating any defect, stitch flaw, or damaged packaging.
3. Our support team will review your ticket within 24 business hours and coordinate a reverse pickup from your delivery address through our logistics network.

4. Refund Timelines & Payment Methods

Once the returned product is received at our facility and verified by quality inspection:

• Prepaid Orders (Cards, NetBanking, UPI, Wallets): The refund amount will be credited back directly to your original source payment method within 5 to 7 business days.
• Cash on Delivery (COD) Orders: Our customer support desk will request your preferred bank account details or UPI ID, and transfer the refund within 24 to 48 hours of verification.

5. Order Cancellation

Orders can be cancelled before they have been processed and dispatched by reaching out to us at contact-us@towlix.store. If the package has already been handed to our courier partner, it cannot be recalled in transit, but you may request a return upon delivery.

6. Damaged or Defective Items Received

If your shipment arrives damaged in transit or shows manufacturing flaws, we offer a 100% Free Replacement at no extra charge. Please report any transit issues within 48 hours of delivery at contact-us@towlix.store with attached images for instant resolution.